Yes, indeed, I was extremely PLEASED to see ARD added to the NexTV program lineup. I consider this an essential program for any German TV offering. However, much to my disappointment, I, too, have been experiencing extreme video and audio freezing, video distortions, and pixelization since last week. I cannot even watch the German TV, though, since the quality of the reception is so terrible now. I even called my Internet Service Provider to verify my bandwidth speed and quality, and there were no problems detected. An out-of-state NexTV customer has informed me that he has also had the same problems since becoming a NexTV customer. I did take time to notify NexTV about these problems. Unless customers notify NexTV about the video and/or audio problems, they will be unaware that problems exist and hence will be unable to take corrective action.
I do believe that NexTV is committed to providing total customer satisfaction, but quality of service may not come overnight due to the sudden surge in demand as a result of OverseaTV shutdown. As long as NexTV is aware that problems exist and they are actively taking corrective action, I will continue to support them. However, I also believe it would be wise if NexTV would list status on their home page so when we do experience technical difficulties with our reception that we can first check on status with NexTV before we generate a trouble ticket. Keeping customers informed about status, progress, and future enhancements goes a long way to keeping customers satisfied.
I do hope that the technical problems I am experencing with NexTV will be resolved sooner rather than later since just offering a program without actually being able to successfully deliver the program to the end user is not really providing a service that customers will subscribe to for very long. However, I do want to "tip my hat" to NexTV for the service they are stepping up to provide and have faith that they will soon be able to provide a quality and reliable service that will benefit the customer community.
Again, thank you NexTV!