MindSource is looking for SEVERAL dynamic Operations Center Specialists in Irving, TX to be a founding members of the Ops Center. You will monitor, analyze, troubleshoot and implement corrective actions of end-to-end video delivery systems for our client. The OC will operate in 24x7x365 mode and needs shift OC technicians.

The ideal candidate will:

-Be in the major Incident Manager/Change Manager roles for ServiceNow and other tools.
-Monitor, analyze, troubleshoot and implement corrective actions of video delivery systems.
-Maintain and manage the knowledge articles and database.
-Work independently with ability to lead/coordinate medium projects and provide resolution for a wide range of complex problems which include installation and testing of associated hardware/software, scheduling/tracking and providing schedule/cost estimates to project team.
-Analyze customer requests for specific requirements and with planning, determine best operational solutions.

Qualifications:

-Bachelor degree preferred or equivalent experience
-Experience in monitoring, analyzing, troubleshooting and implementing corrective actions of video delivery systems is a must.
-Experience working in cable Headends, FiOS, IPTV, OTT environment, Hubs, Web Services, Servers or Video Network Operations Center.
-Experience with multicast IP video, IP transport, Headend/Hub device configuration, servers, monitoring tools or Web Services is required.
-Knowledge and operational use of video/network monitoring systems with troubleshooting and resolution experience.
-Strong organizational & interpersonal skills with emphasis on verbal/written communication, including the ability to understand technical information and relay in concise manner to stakeholders.
-Willing to work in a shifted 24x7 operations environment including holidays and weekends.
-Experience working with command-line based applications using a UNIX or Linux OS.

If you are interested, please send your updated resume to mkoller [at] mindsource.com.