Garry,

I am wondering if the quality of service is dependent upon where one lives geographically, i.e. data is routed via different servers, etc., based upon where one lives and based upon the usage or demand on that particular router, equipment may or may not get overloaded.  I don't understand enough about the routing of data, though, to address this issue, but I do understand enough to question it.  I have run multiple speed tests using various vendors' speed test packages, and I record a solid 3.0+ Mbps so I don't know where my problem is.  I know the pixelization problem has been apparent since day 1, but the pixelization I am now referring to has degraded to the point where the images break up entirely, and I get squares all over my TV screen periodically.  Images are so distorted that they aren't recognizable, video freezes and starts up again, and then at other times the audio just goes out all together and eventually this is followed by a solid video freeze that won't recover without a reboot of the Wave 300 STB.  Then there are periods where the audio and video work just fine.  I have noticed this for the past several weeks, and I trusted that NexTV would resolve the problem, but to the contrary, the problem just continues to worsen.

Thanks for providing an email address where I can address my concerns directly to NexTV.  I wasn't aware that they had a special email address for issues and concerns.  Perhaps they can address my problem and help me identify where the problem is and what is needed to resolve it. Like you, I am eagerly waiting for improvements, any improvements, as well as expanded programs such as MDR and/or WDR, but after an initial noteworthy debut by NexTV, recently all I have been experiencing has been problems that disallow me from viewing with enjoyment any program.  It seems to me that NexTV should provide a $ credit / refund to customers who subscribe but cannot view programs due to technical issues.  Hmmm....

Thanks again, and I do appreciate the feedback.