Hi,
Did you try resetting the unit as advised? We may have missed your emails as our address has recently changed  – please kindly update your records.  I can be contacted direct on +44 1623 55 11 22.

We can now be contacted at cardmaniauk@btinternet.com. Include a list of missing channels, when the fault first occured, etc. I would also advice that your check your broadband speed and equipment.

Kind Regards,
Shayne
Cardmania UK