Thank you for your reply. I was able  finaly to reach to live person and signed up for service. I have used upgrade software methode tha twas poseted on this forum to upgrade my Wave 300. I was given PIN and activated service without any issues. The only down side so far is that Channel ONE ( I subscribed to Russian pkg ) is not available within pkg. However during sign on process I inquired about it and was told that it is available. I will have to call them back to get clarification