Customer Support Engineer (EMEA)
Salary: Competitive + Bonus + Excellent Benefits
The Company
As one of the key innovators in IPTV technology, this is a rapidly growing company whose products and solutions are being adopted on a global basis. As their worldwide presence strengthens, this is a very opportune time to join this company as they continue to move from strength to strength.
The Role
Working with the Company’s existing technical support team, based in Southern England, to provide technical assistance to our IPTV customers within the EMEA region (Europe, Middle East, Africa). Support activities can take many forms including network debugging, software / hardware fault resolution, customer training or application development. The role is based within EMEA and it will involve working successfully with our support teams in APAC and the Americas.
Main Duties And Responsibilities
• Provide all levels of technical support both pre and post sales
• Support the Company’s proprietary software and mechanisms
• Maintenance and installation of 3rd party solutions and systems
• Reporting fault verification and debugging
• Application development and debugging
• Technical training of customer staff
• On-site support for customers as required
• Produce and manage documentation as required
Reporting Relationships
Direct report to the Senior Support Engineer.
Working Relationships
· Thoroughly professional relationships with all external partners and
· customers
· Maintain effective relationships with fellow Customer Support Representatives
· Work effectively with the commercial team
· Regular contact with the Engineering department on technical issues
Special Job Requirements
The job will require regular international travel, with the potential for
considerable time away from home. The successful candidate must be able to
cope under pressure in such environments, and to quickly be able to work
independently and effectively.
Key Qualifications, Skills and Experience
1. Experience in a demanding customer-facing
role.
2. Educated to degree level within Electronic
Engineering
3. Solid knowledge of the Linux Operating
System, for servers and embedded systems
4. Understanding of principles of TV over IP
using unicast and multicast mechanisms
5. Knowledge of various MPEG standards
6. Knowledge of HTML & JavaScript, and
application development
7. Solid experience of network infrastructure and
technologies, including DHCP.
8. Good verbal and written communication skills
along with excellent customer service
experience.
If you are keen to pursue a career with a leading edge technology company offering great prospects and a true career path then this is the company for you.
In the first instance, please send a detailed resume to brendan@bigpondsolutions.com.
For a confidential discussion, please contact Brendan Barrett at Big Pond Solutions on +44 (0) 121 712 7213. Big Pond Solutions is a dedicated search and selection consultancy within technology related industries. For further information and for a full listing of current vacancies, check out our website at www.bigpondsolutions.com.