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Vice President, Professional Services - Minerva Networks, Santa Clara, CA

Last post 10-20-2006, 9:50 PM by Susan H.R. Welch. 0 replies.
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  •  10-20-2006, 9:50 PM 277

    Vice President, Professional Services - Minerva Networks, Santa Clara, CA

    Headquartered in Santa Clara, CA, Minerva Networks is a privately owned networking infrastructure company developing innovative end-to-end broadband IP television solutions in the telecommunication and enterprise markets.

    The VP of Professional Services is responsible for driving the day to day activities of Minerva’s post-sales organization. This organization includes Customer Support, customer facing Program Management and System Engineering. The Vice President of Professional Services must excel in execution and customer satisfaction. A wide degree of efficiency is expected.

    Responsibilities
    - Build and manage a professional service organization

    - Work with all organizations of the company to create and support a very satisfied customer base

    - Plan, and deploy efficiently, resources in the field to deliver installations in a timely manner

    - Generate revenue from support and maintenance contracts

    - Work with Marketing and Engineering to provide customer feedback on features and product enhancements.

    - Be influential to the overall product strategy and direction

    - Implement and maintain post-sales procedures and infrastructure

    - Establish metrics to monitor and measure customer satisfaction

    - Visit customer and prospective customers as needed

    Requirements
    Must have managed a Customer Support and Professional Service organization. Must have strong personal program management experience. Prior experience in Digital TV, Networking, Infrastructure, and/or Enterprise Software preferred.

    Experience and Education
    BS in Computer Science or Electrical Engineering, Masters Degree preferred. 5-10 years in relevant positions with software/hardware companies. At least 5 years experience managing technical and customer oriented organizations. Good communication and organizational skills. Knows how to get commitments from the team to accomplish timely delivery of products. Position may require as much as 20% travel to visit either current or prospective customers. Prior experience in managing P&L is a plus.

    To apply for this position, email resume to swelch@minervanetworks.com.

    Minerva Networks is an Equal Opportunity Employer. We recruit, train, compensate and promote without regard to race, religion, creed, color, nation origin, sexual orientation, marital status, veteran’s status or disability.

    Principals only, please. Minerva does not currently work with placement agencies, headhunters, or search firms. Contact us only if you are interested in this job for yourself.

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