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IPTV IT Operations Center Specialists - Irving, TX

Last post 09-06-2016, 5:01 AM by mkmindsource. 0 replies.
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  •  09-06-2016, 5:01 AM 13315

    IPTV IT Operations Center Specialists - Irving, TX

    MindSource is looking for SEVERAL dynamic Operations Center Specialists in Irving, TX to be a founding members of the Ops Center. You will monitor, analyze, troubleshoot and implement corrective actions of end-to-end video delivery systems for our client. The OC will operate in 24x7x365 mode and needs shift OC technicians.

    The ideal candidate will:

    -Be in the major Incident Manager/Change Manager roles for ServiceNow and other tools.
    -Monitor, analyze, troubleshoot and implement corrective actions of video delivery systems.
    -Maintain and manage the knowledge articles and database.
    -Work independently with ability to lead/coordinate medium projects and provide resolution for a wide range of complex problems which include installation and testing of associated hardware/software, scheduling/tracking and providing schedule/cost estimates to project team.
    -Analyze customer requests for specific requirements and with planning, determine best operational solutions.


    -Bachelor degree preferred or equivalent experience
    -Experience in monitoring, analyzing, troubleshooting and implementing corrective actions of video delivery systems is a must.
    -Experience working in cable Headends, FiOS, IPTV, OTT environment, Hubs, Web Services, Servers or Video Network Operations Center.
    -Experience with multicast IP video, IP transport, Headend/Hub device configuration, servers, monitoring tools or Web Services is required.
    -Knowledge and operational use of video/network monitoring systems with troubleshooting and resolution experience.
    -Strong organizational & interpersonal skills with emphasis on verbal/written communication, including the ability to understand technical information and relay in concise manner to stakeholders.
    -Willing to work in a shifted 24x7 operations environment including holidays and weekends.
    -Experience working with command-line based applications using a UNIX or Linux OS.

    If you are interested, please send your updated resume to mkoller [at] mindsource.com.
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